Renting a car from OxidRent is simple! First, create an account and complete your KYC verification. Then browse our available cars, select your preferred vehicle, choose your rental period, and proceed to checkout. You can pay securely online and arrange for delivery or pickup.

You will need a valid driving license, Emirates ID or passport, and proof of address. For international visitors, an international driving permit may be required. All documents must be valid and not expired.

KYC verification typically takes 24-48 hours during business days. We review your documents to ensure they meet our requirements. You will receive an email notification once your verification is complete.

We offer flexible rental periods including daily, weekly, and monthly rentals. You can rent a car for as short as 1 day or as long as several months. Longer rental periods often come with discounted rates.

Yes, you can extend your rental period! Simply log into your account, go to your active rentals, and request an extension. Extensions are subject to vehicle availability and may require additional payment.

We accept all major credit cards (Visa, Mastercard, American Express), debit cards, and bank transfers. All payments are processed securely through our encrypted payment gateway.

Yes, comprehensive insurance is included in all our rentals. This covers damage to the vehicle, third-party liability, and theft protection. Additional coverage options are available for enhanced protection.

If you damage the car, please report it immediately through our app or by contacting customer support. Minor damages within normal wear and tear are covered. For significant damages, you may be responsible for the deductible amount.

Yes, you can cancel your booking. Cancellation policies vary depending on how close to the rental start date you cancel. Free cancellation is available up to 24 hours before the rental start date.

Yes, our customer support team is available 24/7 to assist you with any questions or issues. You can reach us through our app, website chat, phone, or email.

If you receive a traffic fine during your rental period, you are responsible for paying it. We will notify you of any fines received and provide you with the necessary information to pay them directly.

Yes, you can add additional drivers to your rental. Each additional driver must be at least 21 years old and have a valid driving license. There may be an additional fee for extra drivers.

Our fuel policy is "full to full" - you receive the car with a full tank and must return it with a full tank. If you return the car with less fuel, we will charge you for the fuel plus a refueling fee.

Yes, we offer convenient delivery service to your location within Dubai and Abu Dhabi. Delivery fees apply and vary based on distance. You can arrange delivery during the booking process.

If the car breaks down, please contact our 24/7 roadside assistance immediately. We will arrange for a replacement vehicle or repair service. You are not responsible for mechanical failures.